1. Shipping Policy
At HERRMANN, we are committed to processing and shipping all orders safely and efficiently.
Order Processing
All orders are processed within 1 to 4 business days after payment confirmation.
Domestic Shipping
Shipments within Mexico are made through reliable courier services.
The estimated delivery time is 2 to 7 business days, depending on the destination.
International Shipping
We ship internationally to certain countries. Delivery times may vary between 5 and 15 business days, depending on the country and customs processes.
Order Tracking
Once the order has been shipped, the customer will receive a tracking number to monitor the status of their shipment.
Shipping Responsibility
HERRMANN is not responsible for delays caused by the parcel service, weather conditions, customs processes, or external situations beyond our control.
⸻
2. Exchanges and Returns
At HERRMANN, we aim to ensure customer satisfaction.
Exchanges*
We accept exchange requests within the first 48 hours after the purchase of the order.
To be eligible for an exchange:
* The exchange must be for the same product in a different color, provided the product has the same price.
* The customer must request the exchange within the established period.
Returns*
Due to the exclusive nature of our products, we do not process returns or refunds, except in the case of manufacturing defects.
Defective Products*
If the product has a manufacturing defect, the customer must report it within 48 hours of delivery.
The HERRMANN team will evaluate the case and offer:
• Product replacement, or
• Store credit
⸻
3. Terms and Conditions
By making a purchase at HERRMANN, the customer accepts the following terms:
• All prices are expressed in Mexican pesos (MXN).
Depending on the customer's location, prices may be displayed in different currencies; however, the final payment processing may vary by region.
International orders may be subject to taxes, duties, or import charges, which are the customer's responsibility.
• Prices are subject to change without prior notice.
• Products are subject to availability.
• HERRMANN reserves the right to cancel orders in case of pricing errors, availability, or fraud.
⸻
4. Privacy Policy
At HERRMANN, we respect and protect the privacy of our customers.
Collected personal information may include:
• Name
• Address
• Email
• Phone
• Payment information
This information is used solely for:
• Processing orders
• Sending order updates
• Providing customer service
• Improving the shopping experience
HERRMANN does not sell, share, or distribute personal information to third parties, except when required by law or to complete the shipping process.
⸻
5. Information Security
HERRMANN implements security measures to protect the personal and financial information of its customers.
Payments are processed through secure payment platforms, which use encryption technologies to protect information.
HERRMANN does not store complete credit or debit card information.
⸻
6. Product Warranty
Our products are manufactured under quality standards.
HERRMANN offers a limited 30-day warranty against manufacturing defects.
This warranty does not cover:
• Damage from misuse
• Natural wear and tear
• Damage caused by third parties
Sold out
Sold out
